Community Guidelines

Updated on 19th March, 2024.

Community Guidelines/Code of Conduct

OUR PURPOSE: To inspire human connection to increase happiness.

OUR MISSION: Spread the power of kindness within our communities by enabling a kindness exchange via authentic and safe community connections

We want each of our members to feel welcome, safe, and respected at all times when using OneAnother.

We’ve developed a set of Community Guidelines describing what our expectations are for those using our platform to, or to ask for help.

When in doubt, ask yourself if your behaviour helps to spread the power of kindness.

We rely on our OneAnother Community, to report content that violates these Guidelines. To work towards these Community Guidelines being adhered to, we can provide a safe space for those to enable social kindness without fear.

Here is a range of kindness examples we encourage:

1. Informal Volunteering = is giving unpaid help as an individual to other people who are not relatives, such as getting an elderly neighbour’s shopping, clearing snow from the streets and so on.

All volunteering is at your own risk, and you accept your own responsibilities.

• Approved Examples:
  • All tasks must be legal
  • Walking neighbours’ safe pets (primarily dogs & cats).
  • Phone or text messaging conversations to help with companionship. (no professional advice to given)
  • Coffee or friendly catch-ups for conversations to help with companionship.
  • Writing of letters (not including private, sensitive, or personal information) to other humans for general companionship.
  • Friendly low-risk, low-intensity walking, running or physical activities.
  • Friendly low-risk games of sports including: tennis, kicking a rugby or soccer ball, volleyball, squash, frisbee, etc.
  • Low-risk house errands like setting up Ikea furniture or hanging artwork.
  • Collecting & delivering of shopping and goods.
  • General cleaning of house and or vehicle.
  • General beach, park, or community rubbish clean-ups with the correct protective gear.
  • General product donations include clothes, bedding, toiletries, house goods, kitchen appliances, clean eatable food, tined long-life food, kids’ toys, good-condition furniture- only things you would give to your best friend.”
  • Helping move furniture or rubbish on approved council clean-up days.
  • Pro-bono tasks specifically related to your business skill including: website development, Canva design, email management, social media management, strategy, marketing help or other general business / charity help.
• Non-approved Examples (which will not be covered by our insurance policy):
  • High-intensity running or physical activity.
  • Professional advice or guidance.
  • High-risk, highly skilled house & and or garden renovations.
  • Any activity with high-risk exposure to chemicals or poisons.
  • Any activity that puts your mind or body in danger.
  • Driving a vehicle without an approved government-issued license.
  • No standard government Prohibited are allowed.
  • No escort or adult services.
  • No alcohol and drugs are to be consumed or related to any event.
  • Do not steal products or cash.
  • Do not take anything from people’s homes or vehicles.

2. Formal Volunteering = is the act of contributing free labour to conduct community service or support a nonprofit organisation. It is the principle of donating time and energy towards a greater cause.

All volunteering is at your own risk.

You must comply with all Charity & NFP organisations T&C’s, onboarding, training, and insurance policies. You will be considered under the duty of care for the organisation you specifically decide to volunteer with.

• Approved Formal Examples (covered by insurance):
  • Volunteering through an Australian-based approved ACNC number verified charity or NFP- at your own risk.
  • Volunteering through a verified, trusted sporting organisation- at your own risk.
  • Volunteering through a verified, trusted religious or church organisation- at your own risk.

Categories can include:

• Education and Tutoring: Volunteers may assist in classrooms, provide one-on-one tutoring, or help with educational programs.
• Health and Wellness: This includes volunteering in hospitals, clinics, and health promotion programs.
• Environmental Conservation: Volunteers work towards preserving and protecting the environment through activities like tree planting, clean-up projects, and wildlife conservation.
• Community Development: Involves projects aimed at improving and strengthening local communities, such as infrastructure development, housing projects, and community outreach.
• Youth and Sports: Volunteers engage in activities that support the development and well-being of young people, such as coaching sports teams or organizing youth programs.
• Social Services: Volunteers may assist in providing social services to vulnerable populations, such as the homeless, elderly, or individuals with disabilities.
• Animal Welfare: Involves volunteering at animal shelters, and wildlife reserves or participating in advocacy and awareness campaigns for animal rights.
• Arts and Culture: Volunteers support cultural events, work in museums, and theaters, or help organize arts festivals and exhibitions.
• Emergency and Disaster Relief: Volunteers assist in responding to natural disasters or emergencies, providing aid and support to affected communities.
• International Aid and Development: Involves volunteering abroad to support communities in developing countries with projects related to healthcare, education, or infrastructure.
• Food Banks and Hunger Relief: Volunteers work in food banks or participate in programs that distribute food to those in need.
• Advocacy and Human Rights: Volunteers engage in activities that promote social justice, equality, and human rights.
• Crisis Hotlines and Support Services: Volunteers provide emotional support and assistance through crisis hotlines or support services for issues like mental health, domestic violence, or addiction.
• Technology and IT Support: Volunteers with technical skills assist non-profit organizations with their IT needs, website development, or other technology-related projects.
• Elderly Care: Involves volunteering in nursing homes, providing companionship, assistance, and support for elderly individuals.

• Non-approved Examples (which will not be covered by our insurance policy):
  • Volunteering to a Charity, NFP, Sporting Org, Church or Religious group that is NOT verified or a trusted organisation.

3. Corporate Volunteering = also known as employee volunteering or corporate social responsibility (CSR) programs, refers to the practice where employees of a company engage in volunteer activities or contribute their time and skills to address social, environmental, or community needs.

This is completed when your company officially employs you. This is when activity is done on your company work hours, and your company’s work insurance policy covers you.

• Approved Examples:
  • Formal volunteering approved by your company’s CSR policy
  • Abide by your company’s corporate volunteering rules, guidelines and internal volunteering policies.
• Non-approved Examples:
  • Any events not approved by your company’s CSR volunteering program and guidelines.

Learn more about OneAnother’s moderation systems for enforcing the Community Guidelines.

 

#BEKIND always

At the core of OneAnother is kindness and creating authentic community connections between OneAnother. Our Guidelines prohibit posts and replies that discriminate against, attack, insult, shame, bully, or belittle others. Any incidents that are reported of this nature to our admin, will result in a suspension of accounts whilst a full investigation is completed.

We have a ZERO TOLERANCE policy when it comes to anyone in our community feeling uncomfortable.

 

Transparency and authenticity at our core

Using your true identity and honestly representing yourself are key parts of being a member of our OneAnother Community.

Our mobile phone and email verification ensures that our members know who they are communicating with at all times.

 

Privacy is paramount

We work to ensure that each and every member of OneAnother Community’s privacy is respected at all times.

There is no scenario where private information should be shared without permission of the owner.

Here’s an overview of what is not and what is allowed:

 

Not allowed:

• Reposting information originally posted within OneAnother without obtaining the author’s permission. This includes reposting or sharing screenshots of content with other members of OneAnother or outside of OneAnother’s platform anywhere.
• Posting the content of private messages sent through OneAnother without the permission of the sender.
• Posting non-public legal documents.
• Posting personal contact or account information, such as email addresses, credit cards, or bank information.
• Posting a person’s legal or medical history, unless there is a compelling public interest served by doing so.

 

Allowed:

• Sharing content using the share button outside of OneAnother that appears on some types of posts, where it will be clearly marked. You may share public agency posts, business pages, deals, and public events.
• Posting contact information when recommending someone’s services. However, if you post someone’s personal email addresses, phone number, or physical address and they request that it be removed, we may remove it.

 

Our guidelines on public shaming also apply to the posting of information about OneAnother Community members.

 

OneAnother’s Privacy Policy (https://www.oneanother.io/privacy-policy/) and T&C’s: (https://www.oneanother.io/terms-of-service/) describes our security practices.

 

Threats to safety

Threatening someone’s physical safety is prohibited against OneAnother . If you believe that your physical safety or the safety of another person is at risk, please call 000 or contact the relevant local authorities.

If OneAnother is contacted regarding imminent danger to a person’s safety, we may also report that concern to the relevant authorities. However, contacting our team is not a substitute for reporting your safety issue to the relevant authorities.

 

Swearing or abusive language

Do not use profanity. Cursing is not necessary and may offend some of your neighbours.

 

Fraud

Fraudulent content, phishing, or content we deem to be spam is not permitted.

 

Delivering/ picking up goods

If you are helping a neighbour in need, thank you. Here are some guidelines to help ensure safe interactions with neighbours:

Please keep a distance of at least six feet away from your neighbour. Do not enter a neighbour’s home; drop off goods outside their door. Do not touch your neighbour or their possessions.  Do not take or give cash (you can use EFT or a payment app instead).

Keep in mind that germs are spread whenever you touch items. Wear latex gloves if possible and wash your hands frequently for at least 20 seconds both before and after interactions. Remind your neighbour to wash their hands for at least 20 seconds after handling whatever you drop off and to throw away any exterior packaging. Where possible, your neighbour should sanitise all items that they keep and intend to use.